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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got a new device but i can't get the phone to recognize a

Customer Question

I got a new device but i can't get the phone to recognize a new password. Help.
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung Galaxy S 8. How do I determine the OS?
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: I saw a message that said my password ***** changed. Phone was purchased July 30
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I have two email addresses
Submitted: 2 months ago.
Category: Computer
Expert:  Moses C replied 2 months ago.

Hi, Welcome to JustAnswer tech support, thank you for utilizing our services.
I am sorry to hear that you are facing issue issue. I will do my best to help and fix it.

is it that your phone is not recognizing the router password ***** the router name?