How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I got a new device but i can't get the phone to recognize a

Customer Question

I got a new device but i can't get the phone to recognize a new password. Help.
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung Galaxy S 8. How do I determine the OS?
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: I saw a message that said my password ***** changed. Phone was purchased July 30
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I have two email addresses
Submitted: 2 months ago.
Category: Computer
Expert:  Moses C replied 2 months ago.

Hi, Welcome to JustAnswer tech support, thank you for utilizing our services.
I am sorry to hear that you are facing issue issue. I will do my best to help and fix it.

is it that your phone is not recognizing the router password ***** the router name?