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I got a new device but i can't get the phone to recognize a…

Customer Question
I got a new...

I got a new device but i can't get the phone to recognize a new password. Help.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung Galaxy S 8. How do I determine the OS?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?

I saw a message that said my password ***** changed. Phone was purchased July 30

Technician's Assistant: Anything else you want the smartphone expert to know before I connect you?

I have two email addresses

Submitted: 11 months ago.Category: Computer
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Answered in 1 hour by:
8/2/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 944
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer tech support, thank you for utilizing our services.
I am sorry to hear that you are facing issue issue. I will do my best to help and fix it.

is it that your phone is not recognizing the router password ***** the router name?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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