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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to verify my contact and mail address in email sent

Customer Question

trying to verify my contact and mail address in email sent to on 07/29.
JA: Just to clarify, what email service provider are you using?
Customer: comcast
JA: Have you installed any updates recently?
Customer: No, but I just connected to home computer by wifi for the first time on Sat.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I will try my best to help you out and resolve the problem as quick as possible.

Please let me know a bit more about the issue you are facing

Customer: replied 2 months ago.
I just received a notification that my Visa has been charged a balance of $47.00 I was advised by your website that this would
be a refundable $5.00 charge. I agreed only to the $5.00 charge. I object to any other charges and ask that my account be
credited at once.
Expert:  Michelle replied 2 months ago.

you may contact customer service for billing issues

http://ww2.justanswer.com/help

Customer: replied 2 months ago.
I do not want your service at this charge. Cancel the entire transaction and credit back all charges you have made to my Visa.
I will dispute this charge with my bank if no confirmation of the cancellation and request for refund is received by me from you today.Grant Ross.
Expert:  Josh replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?