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Where are you Byron

Customer Question
where are you Byron
Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
8/2/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,253
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

You locked me out of your original question when you chose to get another expert.

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Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago

What are your advanced options?

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Customer reply replied 9 months ago
this picture is what I get when it is turned on
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago

Please click on Advanced Options and tell me what is available.

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Customer reply replied 9 months ago
Can you link to my tablet if I connect it to my laptop
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago

click Troubleshoot

click Reset this PC

click Remove Everything

click Just Remove Files

install to the drive where Windows is installed, if asked.

Once Windows has been reloaded

(it takes an hour or so)

you'll create a new user account and have access to the machine again.

Let me know the result please.

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Customer reply replied 9 months ago
it says there was a problem resetting my pc
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago

Did the laptop originally come with Windows 10 or was it upgraded from Windows 7 or 8?

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Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago

Did the laptop originally come with Windows 10 or was it upgraded from Windows 7 or 8?

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Customer reply replied 9 months ago
Up grade from 8
Customer reply replied 9 months ago
If I connect my tablet to the PC can you link to it
Tech Support Specialist: Josh, Support Specialist replied 9 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you had to wait for a response.

Do you still need help with your issue?

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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
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