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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Where are you Byron

Customer Question

where are you Byron
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

You locked me out of your original question when you chose to get another expert.

Customer: replied 2 months ago.
I didn't mean too
Expert:  Byron replied 2 months ago.

What are your advanced options?

Customer: replied 2 months ago.
this picture is what I get when it is turned on
Expert:  Byron replied 2 months ago.

Please click on Advanced Options and tell me what is available.

Customer: replied 2 months ago.
This is a picture of what I get
Customer: replied 2 months ago.
Can you link to my tablet if I connect it to my laptop
Expert:  Byron replied 2 months ago.

click Troubleshoot

click Reset this PC

click Remove Everything

click Just Remove Files

install to the drive where Windows is installed, if asked.

Once Windows has been reloaded

(it takes an hour or so)

you'll create a new user account and have access to the machine again.

Let me know the result please.

Customer: replied 2 months ago.
it says there was a problem resetting my pc
Expert:  Byron replied 2 months ago.

Did the laptop originally come with Windows 10 or was it upgraded from Windows 7 or 8?

Customer: replied 2 months ago.
When I go to advanced options it has this
Expert:  Byron replied 2 months ago.

Did the laptop originally come with Windows 10 or was it upgraded from Windows 7 or 8?

Customer: replied 2 months ago.
Up grade from 8
Customer: replied 2 months ago.
If I connect my tablet to the PC can you link to it
Expert:  Josh replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?