Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just tried to install your software and was unable to do…

Customer Question
I just tried to...

I just tried to install your software and was unable to do so. I contacted the number for support and was sent to someone i am guessing in India? they claim to be with Microsoft and sold me security software? is this really Microsoft company?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

New Mac book pro

Technician's Assistant: Have you installed any updates recently?

No I transfered my data from old to new computer

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I believe that Microsoft phone numbers have been hacked

Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
8/2/2017
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Unfortunately, no.

The number that you called is part of a tech scam where the company will pretend to be associated with Microsoft.

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
22,264 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was on an unknown website which told me I HAD JUST BEEN
I was on an unknown website which told me I HAD JUST BEEN infected with a virus and I needed to call apple support. I called the number of the screen but do not know if it is legitimate. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have been talking with a man who calls himself jordan. he
i have been talking with a man who calls himself michael jordan. he gave me a computer identification number supposedly from my computer and claimed that that was proof he was really calling from micr… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
A message just popped up saying I may have downloaded a
A message just popped up saying I may have downloaded a virus from the site I was on. It gave me a number to call saying it is customer support .when I call they don't say they are micro soft they jus… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
This morning when I got up my computer was hacked. I called
This morning when I got up my computer was hacked. I called you guys and a young man by the name of Alex worked on for hours. I paid him a check for $199 for one year. Well I just came home and it is … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I received 2 calls on my answering machine saying I should
I received 2 calls on my answering machine saying I should call Apple Support because there was a problem with my computers and in fact this morning I was unable to log into 2 yoga sites I use. Comput… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Custermer service said my account has been hacked, want to
custermer service said my account has been hacked, want to charge me $149 to fix … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Someone tried to hack my computer saying they were from
Someone tried to hack my computer saying they were from Microsoft. The phone #'s they gave me are 1-***-***-**** # was from an Allert saying my computer was under attach. The next # is when the person… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
New HP Laptop 15-ba026wm, Windows 10, Problem started right
New HP Laptop 15-ba026wm, Windows 10, Problem started right from the beginning. Contacted HP supposely support and then they gave phone # for Microsoft. First number AI, not an operator and disconnect… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I received a call from a company called Merchant Zoom saying
I received a call from a company called Merchant Zoom saying they were receiving Administrative Event reports from my computer. They say they are from Microsoft and want to charge me $349 to repair th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have contracted with Qtechcare located in Las Vegas Nevada.
I have contracted with Qtechcare located in Las Vegas Nevada. they indicate they are a legitement IT support company and are associated with Microsoft. Is this true and are they legitement. Thanks Ron… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I called customer support last week about my computer not allowing
I called customer support last week about my computer not allowing me into my e-mail. I entered the support number displayed on my cell phone (***-***-****) but could not get into my e-mail. An India … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
Feb. I had called tech support number , 1XXX-XXX-XXXX , a man
Feb. I had called tech support number , 1XXX-XXX-XXXX , a man from India answered and, went into my computer and did some "supposed" work. He said he put in an ant-hacking software in and, disabled th… read more
Jeremy
Jeremy
1,344 satisfied customers
I got a call from someone claiming to be from microsoft a couple
I got a call from someone claiming to be from microsoft a couple days ago and I dont know alot about computers, but they directed me to a folder on the computer under windows that had alert messages t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have been contacted by a company in India ( I think India)
I have been contacted by a company in India ( I think India) who said they were from Microsoft and wanted to give me protection for a price I found out becaue of all the hacking that was going on. I s… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Does Yahoo use the so-called Computer Networking Services
Does Yahoo use the so-called "Computer Networking Services" to remove virus attacks from Yahoo IE mail? I wound up in their arena and was charged $399.99 for what I understood to be free computer help… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I got hacked and someone is sending unauthorized EMails. I
I got hacked and someone is sending unauthorized EMails. I changed my password XXXXX have received a notice on my phone reading "AOL Unable to Sign In" since changing the password. But, more sends sin… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I was contacted by person claiming to be from Microsoft and
I was contacted by person claiming to be from Microsoft and telling me that I had to delete about 100 files. He did not have a way to confirm his ID. Could he have been a genuine Microsoft staff?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am trying to transfer data from my PC (running Vista - HP
I am trying to transfer data from my PC (running Vista - HP Compaq 2710p) to my new MacBook Pro. The transfer of Documents appears to have taken place satisfactorily. However only about 20% of the con… read more
NJPCExpert
NJPCExpert
Associate Degree
49 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x