Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have just got new tab cannot connect to my google account…

Customer Question
I have just got...

I have just got new tab cannot connect to my google account forgot password

Technician's Assistant: Have you tested the connections by doing a ping utility test?

Dont know what that is

Technician's Assistant: Have you installed any updates recently?

They set it up at telstra can I get a pin to talk to someon

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No thank I just want to talk to someone on the phone and it tells me I need a pin and I cannoy

Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
8/2/2017
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,319
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

What is the email address that you need help with?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to talk. Im 74 and need a real person who i can
please i need to talk. Im 74 and need a real person who i can understand … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
It is my phone. Google is holding it hostage. Samsung J7 sky
I just got the new phone 2 days ago. I tried setting it up and honestly cant remember which google account I started with. NOW I can't set my phone up to use it at all. … read more
Harry
Harry
2,179 satisfied customers
I need to retrieve my password. I got a new phone and dont
I got a new phone and dont remember my pass WORD on my account … read more
Josh
Josh
Support Specialist
22,319 satisfied customers
Someone stole my tablet its online now is bit possible for
Someone stole my tablet its online now is bit possible for you to send me the last known location … read more
Moses C
Moses C
Bsc
821 satisfied customers
Forgot password for log into Telstra tv. Just set up TV
just set up TV movies, forgot my login password, can you retrieve please. Thanks Marie … read more
Moses C
Moses C
Bsc
821 satisfied customers
We have forgotten our google email address and password on
We have forgotten our google email address and password ***** one of our phones. Can you help? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot get into my gmail. We had hughesnet set up on our
I cannot get into my gmail. We had hughesnet set up on our computer and after that I could not get into my emails. Now they are asking for a pin number can someone please help me call google … read more
Josh
Josh
Support Specialist
22,319 satisfied customers
I forgot my password for my account. I had to get a new
i forgot my password ***** my account. I had to get a new computer and try to login to my account. but I couldnt … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My new iPad and Google. Google refuses to recognise me and
My new iPad and Google. Google refuses to recognise me and wont authorise me as being me. It will not recognse any password ***** let me change password. It got into absurdities. Twice now it has sent… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
THIS MESSAGE IS REGARDING MY CELL PHONE. NOT SURE IF YOU CAN
THIS MESSAGE IS REGARDING MY CELL PHONE. NOT SURE IF YOU CAN HELP ME. MY CELL PHONE IS LOCKED OUT AND I CAN'T REMEMBER THE PASSWORD. HOW DO I RETRIEVE THE PASSWORD ***** GET A NEW ONE? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am tryig to restore my gmail account on my galazy 7 phone.
I am tryig to restore my gmail account on my galazy 7 phone. i have a phone number to call for support but cannot get thru because i do not have a support pin". PLEAE HELP ME!!!! … read more
Josh
Josh
Support Specialist
22,319 satisfied customers
I bought a new cell phone -- moto z. problem is that i have
I bought a new cell phone -- moto z. problem is that i have double verification on my google account (*****@******.***) and while the 16 charact er application specific password ***** connects my desk… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I just got a message IN FRENCH that my google account is
I just got a message IN FRENCH that my google account is being entered by someone else....that was me trying to set up a new android phone. Now my new phone wants a pin number which I don't know...did… read more
Mr.Med
Mr.Med
1,226 satisfied customers
I need to set up my message bank recording again on my home
I need to set up my message bank recording again on my home phone. It seems to have disappeared since Telstra switched my account over.. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I forgot my password, on my Tmobile phone theh restarted my
i forgot my password, on my Tmobile phone theh restarted my phone,and because I dont know the password ***** phone has locked me out … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a samsung s7 i had to reset it because i forgot the
I have a samsung s7 i had to reset it because i forgot the password ***** i set it up and the fingerprint reader isn't enough, i decided to reset the phone to enable me to reset the password, when i t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Subject Cannot access e-mail on new Droid I am totally
Subject: Cannot access e-mail on new Droid I am totally frustrated. I bought a new Droid Smart Phone over the weekend. The people at Verizon told me that could not set up my e-mail address on the phon… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have 2 places listings under my old email that got hacked
I have 2 places listings under my old email that got hacked into [email protected] I no longer have access to this email because it has been shut down. I no longer can get into my google places listing… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x