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I just bought a Windows 10 and I'm not too sure on things…

Customer Question
Hi! My name is*****...

Hi! My name is***** just bought a Windows 10 and I'm not too sure on things quite yet. I received a recorded message saying that my Microsoft account expired. I also need to set up an e-mail but I'm not quite sure how to do this. If I set up my e-mail do I do this under the Microsoft account, or do I go through Google, and can I use the same e-mail for both my Microsoft account and my e-mail account, or do I need a different e-mail for both? Does not having a current Microsoft account affect me being not able to print from my laptop wireless computer to my wireless printer? Since I got this message, I've had trouble with printing.I could be entirely wrong. If you can help me in anyway. I learn as I go.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I have a hp windows 10 laptop wireless

Technician's Assistant: Have you installed any updates recently?

Windows did an update recently and everything seemed fine, went through the whole process and shut down. Since then, I've had trouble printing.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No, I guess not

Submitted: 11 months ago.Category: Computer
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Answered in 15 minutes by:
8/1/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

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