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I tried to activate my newly purchased Windows 7 Ultimate…

Customer Question
I tried to activate...

I tried to activate my newly purchased Windows 7 Ultimate software program, but was told that it is blocked by MS.

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

My computer is an hp pavilion and I'm running Windows 7 Ultimate.

Technician's Assistant: Have you installed any updates recently?

I just had an technician from Texas Connect get my computer and printer up and running again. My hard drive failed and had to be replaced. I was previously running Windows Home Premium on my old drive.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I did a partial backup off my old drive, so I would like to get all my old files back if possible. However, I'm not sure the technician needs to know that now.

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
8/1/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,295
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

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