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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just received msg on my wifes notebook computer. Microsoft

Customer Question

just received msg on my wifes notebook computer. Microsoft windows has dectected that a zesus virus has infected your system and trying to steal pictures, data and social networking passwords.
JA: What's the brand/model and version of Windows of your laptop?
Customer: It seems to have locked up my computer (wifes)
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: No she was trying to reach
JA: Anything else you want the computer expert to know before I connect you?
Customer: Her computer seems to be locked up right now
Submitted: 2 months ago.
Category: Computer
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not contact or call customers regarding issues with computers, please tell her to restart her computer then check.

Let me know the results,

Thank you

Expert:  Mr.Med replied 2 months ago.

Has everything worked out, Do you still need help please?