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Just received msg on my wifes notebook computer. Microsoft…

Customer Question
Just received msg on...

Just received msg on my wifes notebook computer. Microsoft windows has dectected that a zesus virus has infected your system and trying to steal pictures, data and social networking passwords.

Technician's Assistant: What's the brand/model and version of Windows of your laptop?

It seems to have locked up my computer (wifes)

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No she was trying to reach RCI.com

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Her computer seems to be locked up right now

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
8/1/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,200
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not contact or call customers regarding issues with computers, please tell her to restart her computer then check.

Let me know the results,

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

Has everything worked out, Do you still need help please?

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