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Can't get into one of my gmail accounts, bought new ipad…

Customer Question
Can't get into one...

Can't get into one of my gmail accounts

Technician's Assistant: How long have you had this issue with your Gmail account?

Bought new ipad this afternoon. Been online with apple......they claim issue is with google

Technician's Assistant: Have you installed any updates recently?

There was an update waiting which I did install

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Nope, thanks

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
8/1/2017
Tech Support Specialist: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,123
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

Have you tried resetting your password ***** yet?

Regards,
Martin

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Customer reply replied 11 months ago
It will not allow me to reset the password. Email attached to this gmail is not active
Tech Support Specialist: Martin, Network Engineer replied 11 months ago

What happens when you try to reset it via this link:

https://accounts.google.com/signin/recovery

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