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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't get into one of my gmail accounts, bought new ipad

Customer Question

can't get into one of my gmail accounts
JA: How long have you had this issue with your Gmail account?
Customer: bought new ipad this afternoon. Been online with apple......they claim issue is with google
JA: Have you installed any updates recently?
Customer: There was an update waiting which I did install
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope, thanks
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

Have you tried resetting your password ***** yet?

Regards,
Martin

Customer: replied 2 months ago.
It will not allow me to reset the password. Email attached to this gmail is not active
Expert:  Martin replied 2 months ago.

What happens when you try to reset it via this link:

https://accounts.google.com/signin/recovery