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I am upgrading a laptop from windows 7 to windows 10 and…

Customer Question
I am upgrading a...

I am upgrading a laptop from windows 7 to windows 10 and it's almost finished but seems to be hung up at the end. 99% done with updates but has been working for several hours now and wont finish

Technician's Assistant: What's the brand/model of your laptop?

Toshiba

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

No. I did upgrade the drivers before I installed but this is my moms computer and probably has not had much done to it

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No. I was thinking of starting it over again but when I shut the computer off and turn it back on it just keeps going

Submitted: 11 months ago.Category: Computer
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Answered in 1 hour by:
8/2/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

If its stuck on 99% with updates for few hours - then at this point you can try forcefully restarting the computer.

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Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

Any progress?

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