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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Roku won't connect to my wireless network, No. none, The

Customer Question

My Roku won't connect to my wireless network
JA: Are you able to connect using an ethernet cable?
Customer: No.
JA: Which lights are colored and/or blinking on your router?
Customer: none
JA: Anything else you want the network expert to know before I connect you?
Customer: The Roku was very hot last time I had a movie on. It just stopped working. I have tried resetting it by unplugging and it still won't connect to my wifi
Submitted: 2 months ago.
Category: Computer
Expert:  Jason Jones replied 2 months ago.

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

What happens when you attempt to connect your Roku to your wireless network?

I will be standing by, looking forward to your response.
Thank you,

Customer: replied 2 months ago.
I get a message that I am not connected to the wireless network. Then it asks a bunch of questions, like language: English and then which network and I select it. Then it asks for network password, I enter it, and it still cannot connect.
Expert:  Jason Jones replied 2 months ago.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.