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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Did this happen on a phone, or on a windows computer, or a mac or something else?
Thank you for your reply.Dustin S.Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)