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I have Outlook on my computer and my IPhone. I have not been…

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I have Outlook on...

I have Outlook on my computer and my IPhone. I have not been receiving all my emails on my IPhone whereas I receive all emails on my computer. The company who has the server (Spectrum a.k.a. Brighthouse) suggested I delete my account on the phone and re-enter it. I have done so and now I have no emails on my phone. The Spectrum technical support tech asked that I ask Microsoft how long should it take for my email to download in to my Outlook app on my phone? Thoughts, suggestion's?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP ProBook and Office Professional 2007

Technician's Assistant: Have you installed any updates recently?

I manually no but I think it updates automatically.

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
8/1/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

How is your account setup?

Do you use POP3?

If you use POP3 and your Outlook is not setup to leave a copy on the server it will cause this.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

This can be fixed on your Laptop in Outlook

Please see attached PDF

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