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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my email password. I tried this morn

Customer Question

i forgot my email password
JA: When did you last reset your username and password?
Customer: i tried this morn
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your email.

Did you forget just the password ***** the email as well and which service do you use? (Gmail, Yahoo, AOL, Hotmail, other)

Regards,
Martin

Customer: replied 2 months ago.
just the e-mail password ***** Aol.com
Expert:  Martin replied 2 months ago.

Thank you.

Expert:  Martin replied 2 months ago.

Do you usually use the computer you're on now to log into your account?

Customer: replied 2 months ago.
Expert:  Martin replied 2 months ago.

Please click on update your settings and then come back to this page once updated

Expert:  Martin replied 2 months ago.

Does not seem to be going through for some reason.

From your computer click the following link:

https://zxz.screenconnect.com/?Session=bbc8032c-f17f-4a22-9af8-d674912df7ae

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Expert:  Martin replied 2 months ago.

Please give our billing department a call and see if you can find out why it's not going through 1(###) ###-####br />
Thank you

Expert:  Martin replied 2 months ago.

I noticed you clicked on Join in the session window.

Please minimize this browser window and see if there's another little box asking you to click on Run in the background and click on it.