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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The computer was set up by an employee who is not longer

Customer Question

The computer was set up by an employee who is not longer with the company, I am locked out of facebook, my home screen and other areas because he used his own passwords and will not give them up. I need reset to put in and document new passwords, what can be done?
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Last two weeks, make is ACER, ASPIRE
JA: Have you installed any updates recently?
Customer: No, just refreshed. Right now Facebook is stuck on my home page and I can't even see icons I use regularly. All I have is SHENANGO VALLEY MALL facebook home page. Oh, I'm the Director of Public Safety for the Mall, now I hold the assistant mall manger position too.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can't access facebook, locked out, can't get to my home page, no it is all pretty much a mess. LOL
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the version of windows you are using please?

Thank you

Customer: replied 2 months ago.
10 to my knowledg
Expert:  Richard replied 2 months ago.

Thanks

And is the issue signing into the actual computer or just signing into your Facebook account?

Customer: replied 2 months ago.
I can get into the computer, he assigned me a log in and password ***** I'm okay there, Locked out of facebook, added I don't know family monitor thing or something to facebook, so I can't access facebook at all, only the mall site pops up and now that is the home page site for some reason.
Expert:  Richard replied 2 months ago.

What is the exact message you now get when you try to sign into your account?