How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I downloaded my Microsoft money 2007 to this computer(LENOVO

Customer Question

I downloaded my Microsoft money 2007 to this computer(LENOVO ideapad 110) however, I keep getting a error message that immediately shuts it down about 3 seconds after it is open....the message reads " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." susan
JA: When could you last open your Microsoft Money?
Customer: On this computer I have not ever been able to keep it open
JA: Did you recently update your software or Operating System (OS)?
Customer: this is a new laptop, so I tried to install it when I got it, about 4 months ago, & it has been sitting b/c MCSMoney is one of the programs I use the most...
JA: Anything else you want the software expert to know before I connect you?
Customer: I'm probably not the most computer savvy person?-LOL
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

It can be tricky to work on windows 10 and such an old program, and you need to do the following please

Press Windows Key + R combination, type regedit in Run dialog box and hit Enter to open the Registry Editor.Regedit-W-10

Navigate to following registry location:

HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\Microsoft\Internet Explorer
Microsoft-Money-Windows-10-1

At this registry location, highlight the Internet Explorer key in the left pane. Then in corresponding right pane, look for the registry string named Version, its default value is set to 9.11.10240.16384. Double click on it to change its Value data.

Microsoft-Money-Windows-10-2

In the above box, change the Value data and set it to 9.11.10240.0.

Click OK, restart your system to make changes effective. After rebooting the machine, open Microsoft Money and it should work fine now.

Let me know how you go please