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I bought an SE5 iphone two days ago, I forgot the 6 digit…

Customer Question
I bought an SE5...

I bought an SE5 iphone two days ago, I forgot the 6 digit password, expecting to use my thumb print. Can you help?

Technician's Assistant: When did you last reset your username and password?

Yesterday

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I did not set up an apple account.

Submitted: 11 months ago.Category: Computer
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Customer reply replied 11 months ago
cna you unlock the phone for me?
Customer reply replied 11 months ago
or give me a temporary code to unlock it.
Answered in 12 minutes by:
8/1/2017
Tech Support Specialist: John TF., Apple Consultant replied 11 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,637
Experience: 20+ Years in the computer industry
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Tech Support Specialist: John TF., Apple Consultant replied 11 months ago

The following procedure is a special device firmware update mode. It will erase your Apple device, remove any passcodes, and then re-sync user data once it is done (provided you have a backup of some kind).

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > Software Update (or “Apple Store” for OS X 10.9 users) > Check now to get the latest version for their system in most cases.)

-> Open iTunes on your computer and connect the Apple device directly to it

-> Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

-> Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

-> Release the sleep/wake button but CONTINUE to hold the home button, until...

-> iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. When we are finished, please give my answers a positive rating so I will be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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