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Microsoft sent an email to ask if they could do some

Customer Question
Microsoft sent an email...

Microsoft sent an email to ask if they could do some reconstruction. In doing that my Word was removed. Would you be able to send to my computer ? ***** *****

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

The computer is an ASUS. Windows 10 is the operating

Technician's Assistant: Have you installed any updates recently?

Yes, not too many days ago. Maybe 10 days

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Not that I know of

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
8/1/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,542
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Did this service from Microsoft cost you anything?

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Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Microsoft will never reach out proactively. If you were contacted, it was a scam and you should attempt to stop payment. Please let me know if you have any questions.

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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,542
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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