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I've had a prodigy email address for years and its worked…

Customer Question
Greetings, I've had a...

Greetings, I've had a prodigy email address for years and its worked just fine with very few problems. However, last week suddenly I could not access my emails with my cell phone (

Samsung). I've been told by Verizon that i have to have my original password ***** order to activate my email connection with my cell phone. Or, get a new password. Please help me as this is part of what I do as a minister. Thanks

Technician's Assistant: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?

Rev. Ron Beams.***@******.***

Technician's Assistant: Have you installed any updates recently?

Yes, the "family locator" on my cell phone, through Verizon

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
7/31/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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