How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I've had a prodigy email address for years and its worked

Customer Question

Greetings, I've had a prodigy email address for years and its worked just fine with very few problems. However, last week suddenly I could not access my emails with my cell phone (|Samsung). I've been told by Verizon that i have to have my original password ***** order to activate my email connection with my cell phone. Or, get a new password. Please help me as this is part of what I do as a minister. Thanks
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: Rev. Ron Beams.***@******.***
JA: Have you installed any updates recently?
Customer: Yes, the "family locator" on my cell phone, through Verizon
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.