Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Someone called me saying they were from microsoft and I was…

Customer Question
Someone called me saying...

Someone called me saying they were from microsoft and I was supposed to renew my product key or is that a scam

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Windows vista, I know is't old but so am I and I don't want to buy another computer because I have heart failure and I don't know how much longer I have to live; I,m 72 and a veteran

Technician's Assistant: Have you installed any updates recently?

Yes, I use norton anti virus and installed updates

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No but I haven't much time

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 18 hours by:
8/1/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

That was a scam. This person was not working for Microsoft and Microsoft would never call you for no reason.
This is what is known as "phone phishing" it is can be a very serious problem if you do let them access your computer.
Basically what they will do is call a lot of phone numbers and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you the windows error log which always shows a lot of errors but these are normal and on all windows computers, they are not viruses.
Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing too helpful.

Always remember, no legitimate tech support company would ever call you. Your computer does not report to Microsoft or any other company so if any tech support person calls you can trust it is a scam and just hang up.

Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Due to a system malfunction, Microsoft recently gave me a
Due to a system malfunction, Microsoft recently gave me a ‘new computer' , Windows 11, which came with Norton security protection - I was not given a renewal code. Now I am being asked to renew my sub… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
New Dell computer, old Dell lost mother board, I have 2011
New Dell computer, old Dell lost mother board, I have 2011 Security about to renew thru my credit card. Last I was a little time left. I can't seem to find place to do this with Windows 7?… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Windows Defender wont turn on. Is it possible that it was
Windows Defender won't turn on. Is it possible that it was turned off when I downloaded Norton last year? My Norton is about to end. Should I buy Norton or just get Defender to operate again? I have H… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have been unable to renew live onecare onto my computer.
I have been unable to renew live onecare onto my computer. tried the suggestions in support. do I just need to buy virus etc. software, or can you assist getting this taken care of?… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
I must renew my norton antivirus but I forgot my pass word
I must renew my norton antivirus but I forgot my pass word and cant renew it, I also deleted It can you help?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am trying to use express renewal to install the Norton 360
I am trying to use express renewal to install the Norton 360 4.0 Premier Editon 2011 on my computer by keying in the Product Key but it kept saying that the key product number is XXXXX I just bought t… read more
Cris
Cris
60 satisfied customers
I have Norton Anti Virus, and it is time to renew, and I am
I have Norton Anti Virus, and it is time to renew, and I am requesting info on changing my Anti Virus Norton to another Anti Virus. My Husband heard on the Ray Talyofaro Show we should change. We live… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I recieved notice from norton that my service from them will
I recieved notice from norton that my service from them will end today. I put the disk for the anti virus in and it said that because I'm now running vista that it's not compatable w/this system.Help!… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Just installed a new computer and need my Norton Anti Virus
Just installed a new computer and need my Norton Anti Virus download as I don't have a disk. Fully paid up subscription..advice please? John McKenzie… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
My computer has been off line for over 30 days. My Norton
My computer has been off line for over 30 days. My Norton anti virus has expired. Is there any way I can renew my account? The only number I can find is the product key.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I installed mcafee on my desk computer approx 1 week ago. I
I installed mcafee on my desk computer approx 1 week ago. I understand you can install it on a second computer for $10.00. If this is correct, how do I do it?… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
My name is James Woodbury. My daughters name is Pamela Woodbury I
My name isXXXXX My daughter's name isXXXXX I purchased Microsoft Office Home and Student 2007 in 2009 for my daughter's Laptop. It came initially on the computer as a trial period (Maybe 60 days), the… read more
online_help
online_help
Master's Degree
806 satisfied customers
i had microsoft love onecare that expired in April. I didnt
i had microsoft love onecare that expired in April. I didn't renew it because I WAS USING MY LAPTOP MORE AND IT HAD NORTON ON IT. i DECIDED i DIDN'T LIKE NORTON ON IT AT ALL SO I WANTED ONECARE ON MY … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Our Norton Security has run out. I tried to download the Comcast
Our Norton Security has run out. I tried to download the Comcast Security package ($120 value for free) and was unable to. Can you help me? We have been getting the following popup messages: "The appl… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
Having purchased a norton anti - virus subscription renewal
Having purchased a norton anti - virus subscription renewal , received order confirmation and a subscription key(19 characters) the renewal centre doesn't accept the key. It says keys are 11 character… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
cant reinstall my nortons. I have 1 year left on my purchase.
cant reinstall my nortons. I have 1 year left on my purchase. I cant get it to take my product key. VPBRK-4RPQB-6D6GK-D83D7-Q4JMV I have this on print out it is correct. Ithink Ive been misinformed ab… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I am wanting to do my usual renewal of Norton Anti-virus software,
I am wanting to do my usual renewal of Norton Anti-virus software, but I chose the Norton 360 and don't know if that includes the renewal of what I already had in place. I haven't been able to downloa… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Im trying to sign in to billing support and have tried all
I'm trying to sign in to billing support and have tried all the options offered, yet none work. I am a current subscriber: Product Registration Number is XXXXX The help site won't even let me type tha… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x