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This going to be rather lengthy, forgive me. I had created a…

Customer Question
This going to be...

This going to be rather lengthy, forgive me. I had created a yahoo email account for my husband. My tablet had some trouble. Everything went back to system reset. I can't login to his account. Get message email username is ***** ***** I need to use the same username and email because of his doctors. Can you help?

Technician's Assistant: How long have you had this issue with your Yahoo account?

Just now when I was trying to get my tablet set bak up. I can't login to it d

Technician's Assistant: Have you installed any updates recently?

Not that I know of. I can't login to his email from my phone either.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

That's it I think.

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
7/31/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,943
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 11 months ago
I want to not do this. I just paid five dollars. I want my money back. Just refund it and I do not want to be a member of just answer. Thanks.
Customer reply replied 11 months ago
No I don't want anything more from you. Just refund my $5 and make sure I'm not on some recurring charge.
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