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Hi there and welcome
Can you tell me please which email program you are using to access your email account?
Or do you do this via your web browser?
Please let me know
Can you tell me which internet browser you use please? eg: Google Chrome?
No, I need you to respond to my question
I will repeat it
In Firefox, click on the three bars in the top right then click on the ? At the bottom
Then click on Troubleshooting Information
then click on Refresh Firefox
Once done, tell me if it then works please.
Click this link please
Click I agree and run the file please