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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38549
Experience:  Over 20 years of consulting to the IT industry
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I can't sign into my e-mail it keeps telling me that access

Customer Question

I can't sign into my e-mail it keeps telling me that access to that doc . is denied
JA: Just to clarify, what email service provider are you using?
Customer: sbcglobal.net
JA: Have you installed any updates recently?
Customer: yes an update to windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no all else seems fine
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please which email program you are using to access your email account?

Or do you do this via your web browser?

Please let me know

Customer: replied 2 months ago.
web browser
Expert:  Richard replied 2 months ago.

Thanks

Can you tell me which internet browser you use please? eg: Google Chrome?

Customer: replied 2 months ago.
what now just sit and wait ?
Expert:  Richard replied 2 months ago.

No, I need you to respond to my question

I will repeat it

Can you tell me which internet browser you use please? eg: Google Chrome?

Customer: replied 2 months ago.
no I think it is firefox
Expert:  Richard replied 2 months ago.

Thanks

In Firefox, click on the three bars in the top right then click on the ? At the bottom

Then click on Troubleshooting Information

then click on Refresh Firefox

Once done, tell me if it then works please.

Customer: replied 2 months ago.
I still can not get there
Expert:  Richard replied 2 months ago.