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I can't sign into my e-mail it keeps telling me that access…

Customer Question
I can't sign into...

I can't sign into my e-mail it keeps telling me that access to that doc . is denied

Technician's Assistant: Just to clarify, what email service provider are you using?

Sbcglobal.net

Technician's Assistant: Have you installed any updates recently?

Yes an update to windows 10

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No all else seems fine

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
7/31/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,166
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me please which email program you are using to access your email account?

Or do you do this via your web browser?

Please let me know

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Customer reply replied 11 months ago
web browser
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thanks

Can you tell me which internet browser you use please? eg: Google Chrome?

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Customer reply replied 11 months ago
what now just sit and wait ?
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

No, I need you to respond to my question

I will repeat it

Can you tell me which internet browser you use please? eg: Google Chrome?

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Customer reply replied 11 months ago
no I think it is firefox
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thanks

In Firefox, click on the three bars in the top right then click on the ? At the bottom

Then click on Troubleshooting Information

then click on Refresh Firefox

Once done, tell me if it then works please.

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Customer reply replied 11 months ago
I still can not get there
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
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