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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not remember my password for one of my google emails

Customer Question

I can not remember my password ***** one of my google emails and the recovery number linked to the email address is not the same. also I do not know the exact date I set it up for the other question. I tried signing in with my main account thinking they were linked but it tells me they are not. What can I do to recover the email address?
JA: Are you logged into your email account on any other devices?
Customer: No...I have not been able to get in to it on any of them.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: the phone # is not current and I cant see where to find any security questions other than the phone # and when you set it up.
JA: Anything else you want the email expert to know before I connect you?
Customer: no I just really need that address recovered
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

Are you contacting me from the computer you usually use to sign into your account or from a mobile device?