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I switched virus protection from McAffee to Panda, but when…

Customer Question
I switched virus protection...

I switched virus protection from McAffee to Panda, but when I tried to get on my gmail account, a message said that there is no such account. When I tried to create a new account using the same email address,***@******.***, the message said that id was already taken. I would like to get my old gmail account back so that I can get to my existing messages and continue to use the account. Please help.

Technician's Assistant: How long have you had this issue with your Gmail account?

Just a few minutes, since I installed the Panda software.

Technician's Assistant: Have you installed any updates recently?

Just the Panda virus protection.

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
7/31/2017
Tech Support Specialist: Martin, Network Engineer replied 9 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,089
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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