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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I switched virus protection from McAffee to Panda, but when

Customer Question

I switched virus protection from McAffee to Panda, but when I tried to get on my gmail account, a message said that there is no such account. When I tried to create a new account using the same email address,***@******.***, the message said that id was already taken. I would like to get my old gmail account back so that I can get to my existing messages and continue to use the account. Please help.
JA: How long have you had this issue with your Gmail account?
Customer: Just a few minutes, since I installed the Panda software.
JA: Have you installed any updates recently?
Customer: Just the Panda virus protection.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Gmail account.

May I connect with you remotely to troubleshoot the issue directly?