Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

This is a brand new computer and I had Skype installed. I…

Customer Question
Hi, This is a...

Hi, This is a brand new computer and I had Skype installed. I can sign in, but do not remember my password. I use Skype on my ipad. My problem is they ask for my Microsoft account number, do not know it so cannot reset or retrieve my passwordl

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Dell Inspiron

Technician's Assistant: Have you installed any updates recently?

No, had the computer a week

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No thank you

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
7/31/2017
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,675
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

How old is this skype account ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I cannot remember, at least 7 years...
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Do you still have access to the email account that used for opening this skype account ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
it is a simple question no need for remote assistance. Why would that even be a consideration?????
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

The remote support offer is not send by me its a site automated message so you can ignore it and continue in this chat page.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

have you tried password ***** using web link ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Good. I was beginning to distrust this site
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

No need we have A+ from BBB.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I forgot my password. It is automatic on my ipad. This all started when I said I forgot my password. I was asked my Microsoft account number and I do not know that. I end up in an endless loop.
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

OK

have you tried password ***** using web link ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
I do not know how to do that
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

one moment i will give you the link

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Please try this link : - https://a.login.skype.com/diagnostics give your skype id and then click on continue and let me know what it shows.

Ask Your Own Computer Question
Customer reply replied 6 months ago
Could not find you for a sec. It tells me I am already sighed on
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Which web browser are you using to open that link i gave above ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
edge
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

OK in that case may i remote access to your computer and try to recover the password ***** the browser.I will do the remote support without additional charge.It’s secure and also you can see what all I am doing in the PC.Let me know.

Ask Your Own Computer Question
Customer reply replied 6 months ago
Just a sec, I have had so many tekkies on this computer. It may be Chrome with edge as the default one. Chrome was my former browser. Should I try the link on Chrome
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Yes please

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Also if you do not trust our tech support you can check it.We have been online for more than 10 years and we have A+ rating from Better Business Bureau which you can check using this link : - https://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403#bbbseal

let me know how it goes in chrome.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I got to a Directory page - how to reset password, etc
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

The link i gave actually opens the problem sign in page but you got how to reset password ***** ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Are you still there?
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Yes and i had replied to you above i will resend the reply.

The link i gave actually opens the problem sign in page but you got how to reset password ***** ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Sorry I got to a google page. The first one is the Skype diagnostics
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

OK enter your skype id in it and click on continue and let me know what it shows.

Ask Your Own Computer Question
Customer reply replied 6 months ago
It will not work. It is the same problem
Customer reply replied 6 months ago
They ask for my password, I say I forgot .......AEggggghhhh!!!!!!
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

But you are signed in edge browser am i correct ?

Ask Your Own Computer Question
Customer reply replied 6 months ago
are you there
Customer reply replied 6 months ago
no, i think ir was chrome
Customer reply replied 6 months ago
maybe you should do this remote?
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Thanks i will send the link in a moment.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=a7859ce0-0e3f-49f7-ad03-9152a5b36106 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I cannot connect. I downloaded the file, never asked a question, it had a popup that said Apps could only be downloaded by the store
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Are you chatting to me from the new computer and is it loaded with windows 10 ?

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Please go to your downloads folder and open Elisnore Screen Connect Client from there.

If you do not know how to access downloads folder,use the search option in start and look for downloads.let me know.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I am close to tears. I cannot find the search button
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

No need to worry i will help you.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Press windows key + e key on the keyboard that will open file explorer from that you can find downloads folder.

Please try it and let me know.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I hate this computer. Do you mean - open windows and press e?
Customer reply replied 6 months ago
Found it,,, explorer that is
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Good now look for a downloads folder and then look for Elisnore Screen Connect Client in downloads folder and open it.

Ask Your Own Computer Question
Customer reply replied 6 months ago
wierd. end up in settings. Having defied the "store" Pressed the download but now three files and not sure what to do
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

You mean you have 3 Elisnore Screen Connect Client files in download if so open anyone of it and run it.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I clicked on it and NOTHING will try once more
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

OK it might be running on the back of the browser windows so minimize it and check it.

Ask Your Own Computer Question
Customer reply replied 6 months ago
No it does not work, again a bloody tings file.Minimize and check it?????? Beyond me, I think we have to give up
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

One moment we will try another remote support tool

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Its a simpler one than the one i gave.One moment please.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

Here is another tool to do remote support it’s called Team Viewer, to download it click on this link https://download.teamviewer.com/download/TeamViewerQS.exe download, and then open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6

Ask Your Own Computer Question
Customer reply replied 6 months ago
John, I am freaking out. I started wanting to reset my password ***** 1.5 hrs later I am trying to install another remote access. I give up. I will take my computer to microsoft and start there. So, thank you. I know you have been trying to help me, but a simple request should have a simple answer. Shame on skype. Best, ***** *****
Tech Support Specialist: John, Computer Support Specialist replied 6 months ago

The simple method is to reset using the link i gave but you couldn't do it and that is why i gave you the remote support option which also couldn't do so i am not sure how to help you.Sorry if i couldn't be of much help.I tried all possible options.

Sincerely,

john

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I opened a paypal acct aLONG time ago and haven't used it in
I opened a paypal acct aLONG time ago and haven't used it in over 5 years. How can I use it now? … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
How can I search a computer for deleted files? Im trying to
Second opinion] How can I search a computer for deleted files? Im trying to recover some files and I dont want to buy any high end software. Is there a way to do it through command line in Windows? I … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I am being denied access to fix windows update-errors.
I am being denied access to fix windows update-errors. Reference #18.15b52d17.1519517241.aa115f55 … read more
Cody
Cody
Computer Science
1,849 satisfied customers
Having trouble logging in. Must have forgotted, but what is
Having trouble logging in. Must have forgotted, but what is difference between my U. of G. C.L.A., and my " full e-mail address and password'? … read more
Moses C
Moses C
Bsc
419 satisfied customers
Have my domain name, TAKE-APARTFRAMINGSQUARE.COM over from
please have my domain name, TAKE-APARTFRAMINGSQUARE.COM over from the registrar godaddy account over from 3dcart to pinnaclecart my account is###-##-####pin is 1800 my phone number is(###) ###-####nam… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I am new to windows and my ace laptop I am trying to get
I am new to windows and my ace laptop I am trying to get some Manuel's … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
Need to reset password forgot. Dell Laptop Inspiron 14-3452
Dell Laptop Inspiron 14-3452 brand new and has never been used … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
While online, all of the fonts in MSN.com & Hotmail.com,
While online, all of the fonts in MSN.com & Hotmail.com, everything, were suddenly reduced to 9 points or smaller, making them all too hard to read. I don't want or need the update or the newer, small… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I got tickets for it but I put wrong email address so now I
I got tickets pat for it but I put wrong email address so now I paid for my ticket and I don't have them … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cannot open some apps. they tell me to ask my system admin
I cannot open some apps. they tell me to ask my system admin to repaiir ..I cannot open help and support. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I have loaded Office 365. But I have a big problem I cannot
Hi Andy. I have loaded Office 365. But I have a big problem I cannot remember my login details for Microsoft. Can you help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
My computer won't boot up, the power light comes on and the
My computer won't boot up, the power light comes on and the charging light as well, but the display won't come on and the computer is silent. … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
I need to update the e-mail you have on file for me and
I need to update the e-mail you have on file for me and change my password ***** I can get in. I no longer use Cox.net … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
476 satisfied customers
I want to cancel one of my email addresses with google. I
Hi I want to cancel one of my email addresses with google. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I can't rip cd to my media player. Hp. I need you to look at
I can't rip cd to my media player JA: Who makes your speaker or sound system? Customer: hp JA: What have you tried so far with your sound system? Customer: I need you to look at my settings JA: Anythi… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
554 satisfied customers
I am trying to log in to workday. It dose not matter what
It dose not matter what device i use the app is not letting me log in to workday … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My touchpad on my Dell isn't working. Under devices it shows
My touchpad on my Dell isn't working. JA: What Dell model do you have? And the Operating System (OS)? Customer: Under devices it shows no hardware. JA: How long has this been going on with your comput… read more
Cody
Cody
Computer Science
1,849 satisfied customers
Netflix won't play on my laptop or phone - Netflix says it's
hi, Netflix won't play on my laptop or phone - Netflix says it's a problem with my devices and to get "tech support" … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
78 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x