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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to open my gmail account, but can" locate it, it has

Customer Question

I need to open my gmail account, but can" locate it
JA: How long have you had this issue with your Gmail account?
Customer: it has not been used new installation window 10
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: have no idea where is that information
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: about 1 month ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.