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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Recognition not working and I don't know my PIN, OS 10, HP

Customer Question

Facial recognition not working and I don't know my PIN
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: OS 10, HP Envy
JA: How long has this been going on with your computer? What have you tried so far?
Customer: It began last night - yesterday it was fine. I have typed in every pin I can every remember using - for some reason I did not write down the pin - I thought because I used my usual one but it doesn't work. It's a 4 digit # right?
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, how much does it cost?
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Yes, it is 4 digits

Can you disconnect the power cable then hold the power button down for 60 seconds then release.

Connect the power cable, power it on and tell me if the facial recognition than accepts you please.