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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
My apologies for the delay in getting back to you. It seems my reply didnt get sent to you earlier.
Do you have and currently use a windows pc, or a mac, or do you only have a smartphone or ipad?
Good morning, when you are online and ready to continue please send a reply.
With that being said, It looks like you asked your question from the United Arab Emirates, meaning we are in vastly different time zones. For that reason it may be best if we speak over the phone or if I connect to your computer directly that way we can work through this issue in one session.
thank you for your reply,
Unfortunately, I cant offer phone service today. But I can connect to your computer and speak with you in live chat and im willing to reduce the normal 39$ fee to 26$ ( the same price as phone support normally costs)
Let me know if that sounds agreeable to you, and also what time zone you are in specifically, and what window of time works for you to connect tomorrow or later this week.
After working 2 weeks straight, I took some much needed time off.
If youd like to connect today or tomorrow or later this week, let me know.