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On Friday, july,28,a Geek Squad Agent..first point of

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On Friday, july,28,a Geek...

On Friday, july,28,a Geek Squad Agent..first point of contact..simple question about scanning a photo on a FB friends post not only locked me out of facebook; lost my email. My Email is***@******.***. I need help to reinstate that. After 10 years..I finally got back on FB..All was well until that faitfull call. I have been online with Geek Squad since Friday. They had me recreate a new Gmail account in order to retrieve my Yahoo account. I have submitted al necessary docs..cannot go further.I just want my FB account reactivated..I am not a robot..I am real. Please help me..***-***-****..yahoo *****@******.***.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

I am in my yahoo account.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My password ***** ***** is(###) ###-####/security questions..mom's maiden name..peters..birthplace, flushig,queens..n.y.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Yes, Pearl..yesterday, Sat. 29th, july A senior Geek Squad tech called me due to this escalated situation. Since, I could not follow standard protocol, as stated to retrieve FB..it was not accepting my Yahoo address..after downloading my driver's license; photo id,passport..she had me recreate a gmail address..just to get me started..I got the inbox responce this am..Sun..id did not match account..How many accounts do I have?? I believe only 1..under *****@******.***..now i have a 2nd email..I am so lost and sad. I just want my FB account back..not locked. I am real..I am not a robot..

Submitted: 1 year ago.Category: Computer
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Answered in 2 minutes by:
7/31/2017
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,439
Experience: Network and System Administrator, IT Consultant
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