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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On Friday, july,28,a Geek Squad Agent..first point of

Customer Question

On Friday, july,28,a Geek Squad Agent..first point of contact..simple question about scanning a photo on a FB friends post not only locked me out of facebook; lost my email. My Email is***@******.***. I need help to reinstate that. After 10 years..I finally got back on FB..All was well until that faitfull call. I have been online with Geek Squad since Friday. They had me recreate a new Gmail account in order to retrieve my Yahoo account. I have submitted al necessary docs..cannot go further.I just want my FB account reactivated..I am not a robot..I am real. Please help me..***-***-****..yahoo *****@******.***.
JA: Are you logged into your Yahoo account on any other devices?
Customer: I am in my yahoo account.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: my password ***** ***** is(###) ###-####/security questions..mom's maiden name..peters..birthplace, flushig,queens..n.y.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, Pearl..yesterday, Sat. 29th, july A senior Geek Squad tech called me due to this escalated situation. Since, I could not follow standard protocol, as stated to retrieve FB..it was not accepting my Yahoo address..after downloading my driver's license; photo id,passport..she had me recreate a gmail address..just to get me started..I got the inbox responce this am..Sun..id did not match account..How many accounts do I have?? I believe only 1..under *****@******.***..now i have a 2nd email..I am so lost and sad. I just want my FB account back..not locked. I am real..I am not a robot..
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.