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My Lenovo desktop computer is less than a year old. I'm

Customer Question
My Lenovo desktop computer...

My Lenovo desktop computer is less than a year old. I'm having with the audio. I constantly have to restart my computer in order to play the audio when I am watching a video.

Technician's Assistant: Is this happening with internal or external speakers?

Internal speakers.

Technician's Assistant: Did you try updating the sound driver on your Lenovo desktop?

No, but why? the computer is only about 7 moths old?

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No thanks. that is the only problem I have with my new computer.

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
7/31/2017
Tech Support Specialist: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,124
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your computer's audio.

When did the problem start?

Regards,
Martin

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Customer reply replied 11 months ago
pretty upset! I did not authorize a withdrawal from my bank account for an additional $42.00. I only agreed to a $5.00 purchase to get my question answered! what will you do next - charge me more to get into my computer to fix my audio problem. no thanks! I am heading to the bank tomorrow and will file a complaint. If I can, I will notify the police of what you did (steal $42.00 from my bank account.)
Tech Support Specialist: Martin, Network Engineer replied 11 months ago

You can request a refund via this page:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Have a lovely night!

Martin

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Tech Support Specialist: JJesus Perez Gonzale,
 replied 11 months ago
JJesus Perez Gonzale
Category: Computer
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, how can I assist you.

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