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Purchased a Sensi thermostat today and after installation, I…

Customer Question
Purchased a Sensi thermostat...

Purchased a Sensi thermostat today and after installation, I get nothing but hot air even though it says cooling. What's my problem???

Technician's Assistant: How old is your Sansa?

I purchased it today.

Technician's Assistant: What have you tried so far with your Sansa?

I installed it as wiring on my old thermostat.

Technician's Assistant: Anything else you want the video expert to know before I connect you?

No. I just want it to produce cold air when it says it should be producing cold air.

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
7/30/2017
Tech Support Specialist: Josia Hernandez,
 replied 11 months ago
Josia Hernandez
Category: Computer
Satisfied Customers: 16
Experience: OWNER at JTANOW
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I will be assisting you today.

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Tech Support Specialist: Josia Hernandez,
 replied 11 months ago

Which Sansa model did you purchase?

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Tech Support Specialist: Josia Hernandez,
 replied 11 months ago

Sensi.

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Customer reply replied 11 months ago
Model # ST55
Tech Support Specialist: Josia Hernandez,
 replied 11 months ago

The fastest way to get help with this will be to call us at 1-***-***-****.

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Customer reply replied 11 months ago
NO. I purchased it today. Is there no warranty???
Customer reply replied 11 months ago
NO. I purchased it today. Is there no warranty?????
Tech Support Specialist: Josia Hernandez,
 replied 11 months ago

Yes, but most likely it is wired incorrectly and talking to someone over the phone will be quicker.

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Customer reply replied 11 months ago
We will call Monday morning and hope to talk to you at that time. We need to get this problem resolved ASAP.
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