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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Battery pluggged in but not charging. It gives go to

Customer Question

battery pluggged in but not charging. It gives go to hp.com/go/techcenter/startup before windows open
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: hp notebook windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: just this for now
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Customer: replied 2 months ago.
let's try this first
Expert:  UranIT replied 2 months ago.

Go to Device Manager, Under Battery - uninstall all components and reboot the PC. then let me know what the status is

Customer: replied 2 months ago.
problem still there
Expert:  UranIT replied 2 months ago.

How old is the battery? What is the exact model of it?

Customer: replied 2 months ago.
hp 15 notebook pc
Expert:  UranIT replied 2 months ago.

How old it it?

Customer: replied 2 months ago.
maybe 2 years
Expert:  UranIT replied 2 months ago.

You might want to consider replacing the battery. Or you could try getting another power adapter.

I can provide you link on where you can purchase it.

Customer: replied 2 months ago.
ok what is it
Expert:  UranIT replied 2 months ago.

I will need exact model of your laptop to get you the right part,

Customer: replied 2 months ago.
Processor AMD A4-5000 APU with Radeon (TM)HD
Expert:  UranIT replied 2 months ago.

that's not it, should be on a label on your laptop, or I can connect to your computer and find out

Expert:  UranIT replied 2 months ago.

Were you able to locate exact computer model?