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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.May I connect to your PC remotely to troubleshoot the issue directly?Once connected, I can troubleshoot the problem and resolve it while you watch.
Go to Device Manager, Under Battery - uninstall all components and reboot the PC. then let me know what the status is
How old is the battery? What is the exact model of it?
How old it it?
You might want to consider replacing the battery. Or you could try getting another power adapter.
I can provide you link on where you can purchase it.
I will need exact model of your laptop to get you the right part,
that's not it, should be on a label on your laptop, or I can connect to your computer and find out
Were you able to locate exact computer model?