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I'm using windows 7 and on certain applications it keeps…

Customer Question
I'm using windows 7...

I'm using windows 7 and on certain applications it keeps giving an error mesage labeled 0.0000005. How do I resolved this problem? Help

Technician's Assistant: Which software or app can I help with?

Dashlane, firefox, weatherbug, Malwarebytes, ZoneAlarm, Startupmanager, plus possibly others I can't recall right now.

Technician's Assistant: What have you tried so far with your Firefox?

Well, I downloaded a new version and labeled it ver. 2. So it downloaded separately, but I can't uninstall anything.

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Two things: maybe entirely unrelated, but a few weeks earlier my taskbar suddenly got larger and both ends skewed off the page. Tried to resize according to earlier tech articles, but did not help. Secondly, my windows updates started actiing. Now they won't do anything.

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
7/30/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

When did you first start getting this error message with the programs?

Please reply at the box below; thank you.

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Customer reply replied 9 months ago
over a month ago. Tried other tech advice, nothing has worked
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK; as a first step, have you tried carrying out a system restore back to before this first started?

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Customer reply replied 9 months ago
to no avail
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, can we go ahead with a secure remote session so that I can check all of the issues myself now?

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Customer reply replied 9 months ago
no not before it started. I did at earler times
Customer reply replied 9 months ago
I know you have listed your credentials; but this keeps getting more expensive as we go along.
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Please disregard that paid remote offer shown by our site; I'll waive it off for you so it will come at no extra charge. May I provide you with the steps to connect to a free remote session now?

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Customer reply replied 9 months ago
if there is no way you can access my computer later on.
Customer reply replied 9 months ago
Thank you for the offer to waive the fee
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

That's a given, but I'll have to step away now. Let me open up your question to our other experts who will be able to assist you further; you will be automatically notified by email when another expert picks this up. Thank you.

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Customer reply replied 9 months ago
Ok , thanks Bryan
Tech Support Specialist: Martin, Network Engineer replied 9 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,089
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Please try this:

Press WinKey+R to bring up a run box and type appwiz.cpl then hit Enter (or click OK)

Select View installed updates on the left.

Look for KB2859537 and uninstall it.

Let me know if you're able to do this.

Thank you

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Customer reply replied 9 months ago
Am I speaking with Martin
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Alternatively if you're comfortable using the command prompt, open a command prompt as admin and type the following command:

wusa.exe /uninstall /kb(###) ###-####br />
Note, there's a space before each forward slash

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Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Yes, this is Martin - how are you?

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Customer reply replied 9 months ago
I pressed the WinKey+R but suddenly my screen enlarged. Plus I can't see what I typed
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Ah, you must have pressed the + sign along with WinKey

It's just WinKey and R (not the plus sign)

See if you can right click the area that's enlarged and close the magnifier

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Customer reply replied 9 months ago
That was my error. I'll try again.
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Sure, thanks

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Customer reply replied 9 months ago
Well, when windows tried to uninstall, unable to do so due to error 0x80070002
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Ok

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Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Can you open up a command prompt as admin?

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Customer reply replied 9 months ago
I tried that but I get the error
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

When you try to open the command prompt?

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Customer reply replied 9 months ago
no after i type in what you wrote
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Ok, within the command prompt, type this:

net stop wuauserv

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Customer reply replied 9 months ago
tells me error in how item was written. Now i did insert spaces between words you listed
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Would it be possible for me to connect with you remotely?

There are still a few more things we need to do and it may be a bit difficult to do it this way

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Customer reply replied 9 months ago
I'm don't have time right now. I can see where that would help, Is there a way to contact you later?
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Of course.

I will be online, you can send me a reply when you're back.

Can you tell me roughly around what time you'll be on? (EST)

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Customer reply replied 9 months ago
I'm not even sure it will be today. Sorry I'm not being very specific.
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

That's fine.

We can initiate the remote session now if you like that way you can send me a message using the remote app and let me know when you're ready

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Tech Support Specialist: Martin, Network Engineer replied 9 months ago

Or we can leave it for tomorrow, it's up to you

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Customer reply replied 9 months ago
Hopefully tomorrow then. Thanks
Tech Support Specialist: Martin, Network Engineer replied 9 months ago

You're welcome!

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