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Hi, my name is ***** ***** I'll be assisting you today.
When did you first start getting this error message with the programs?
Please reply at the box below; thank you.
OK; as a first step, have you tried carrying out a system restore back to before this first started?
OK, can we go ahead with a secure remote session so that I can check all of the issues myself now?
Please disregard that paid remote offer shown by our site; I'll waive it off for you so it will come at no extra charge. May I provide you with the steps to connect to a free remote session now?
That's a given, but I'll have to step away now. Let me open up your question to our other experts who will be able to assist you further; you will be automatically notified by email when another expert picks this up. Thank you.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.
Please try this:Press WinKey+R to bring up a run box and type appwiz.cpl then hit Enter (or click OK)Select View installed updates on the left.Look for KB2859537 and uninstall it.Let me know if you're able to do this.Thank you
Alternatively if you're comfortable using the command prompt, open a command prompt as admin and type the following command:wusa.exe /uninstall /kb(###) ###-####br />Note, there's a space before each forward slash
Yes, this is Martin - how are you?
Ah, you must have pressed the + sign along with WinKeyIt's just WinKey and R (not the plus sign)See if you can right click the area that's enlarged and close the magnifier
Can you open up a command prompt as admin?
When you try to open the command prompt?
Ok, within the command prompt, type this:net stop wuauserv
Would it be possible for me to connect with you remotely?There are still a few more things we need to do and it may be a bit difficult to do it this way
Of course.I will be online, you can send me a reply when you're back.Can you tell me roughly around what time you'll be on? (EST)
That's fine.We can initiate the remote session now if you like that way you can send me a message using the remote app and let me know when you're ready
Or we can leave it for tomorrow, it's up to you