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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm using windows 7 and on certain applications it keeps

Customer Question

I'm using windows 7 and on certain applications it keeps giving an error mesage labeled 0.0000005. How do I resolved this problem? Help
JA: Which software or app can I help with?
Customer: Dashlane, firefox, weatherbug, Malwarebytes, ZoneAlarm, Startupmanager, plus possibly others I can't recall right now.
JA: What have you tried so far with your Firefox?
Customer: Well, I downloaded a new version and labeled it ver. 2. So it downloaded separately, but I can't uninstall anything.
JA: Anything else you want the software expert to know before I connect you?
Customer: Two things: maybe entirely unrelated, but a few weeks earlier my taskbar suddenly got larger and both ends skewed off the page. Tried to resize according to earlier tech articles, but did not help. Secondly, my windows updates started actiing. Now they won't do anything.
Submitted: 2 months ago.
Category: Computer
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

When did you first start getting this error message with the programs?

Please reply at the box below; thank you.

Customer: replied 2 months ago.
over a month ago. Tried other tech advice, nothing has worked
Expert:  Bryan replied 2 months ago.

OK; as a first step, have you tried carrying out a system restore back to before this first started?

Customer: replied 2 months ago.
to no avail
Expert:  Bryan replied 2 months ago.

OK, can we go ahead with a secure remote session so that I can check all of the issues myself now?

Customer: replied 2 months ago.
no not before it started. I did at earler times
Customer: replied 2 months ago.
I know you have listed your credentials; but this keeps getting more expensive as we go along.
Expert:  Bryan replied 2 months ago.

Please disregard that paid remote offer shown by our site; I'll waive it off for you so it will come at no extra charge. May I provide you with the steps to connect to a free remote session now?

Customer: replied 2 months ago.
if there is no way you can access my computer later on.
Customer: replied 2 months ago.
Thank you for the offer to waive the fee
Expert:  Bryan replied 2 months ago.

That's a given, but I'll have to step away now. Let me open up your question to our other experts who will be able to assist you further; you will be automatically notified by email when another expert picks this up. Thank you.

Customer: replied 2 months ago.
Ok , thanks Bryan
Expert:  Martin replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 2 months ago.

Please try this:

Press WinKey+R to bring up a run box and type appwiz.cpl then hit Enter (or click OK)

Select View installed updates on the left.

Look for KB2859537 and uninstall it.

Let me know if you're able to do this.

Thank you

Customer: replied 2 months ago.
Am I speaking with Martin
Expert:  Martin replied 2 months ago.

Alternatively if you're comfortable using the command prompt, open a command prompt as admin and type the following command:

wusa.exe /uninstall /kb(###) ###-####br />
Note, there's a space before each forward slash

Expert:  Martin replied 2 months ago.

Yes, this is Martin - how are you?

Customer: replied 2 months ago.
I pressed the WinKey+R but suddenly my screen enlarged. Plus I can't see what I typed
Expert:  Martin replied 2 months ago.

Ah, you must have pressed the + sign along with WinKey

It's just WinKey and R (not the plus sign)

See if you can right click the area that's enlarged and close the magnifier

Customer: replied 2 months ago.
That was my error. I'll try again.
Expert:  Martin replied 2 months ago.

Sure, thanks

Customer: replied 2 months ago.
Well, when windows tried to uninstall, unable to do so due to error 0x80070002
Expert:  Martin replied 2 months ago.

Ok

Expert:  Martin replied 2 months ago.

Can you open up a command prompt as admin?

Customer: replied 2 months ago.
I tried that but I get the error
Expert:  Martin replied 2 months ago.

When you try to open the command prompt?

Customer: replied 2 months ago.
no after i type in what you wrote
Expert:  Martin replied 2 months ago.

Ok, within the command prompt, type this:

net stop wuauserv

Customer: replied 2 months ago.
tells me error in how item was written. Now i did insert spaces between words you listed
Expert:  Martin replied 2 months ago.

Would it be possible for me to connect with you remotely?

There are still a few more things we need to do and it may be a bit difficult to do it this way

Customer: replied 2 months ago.
I'm don't have time right now. I can see where that would help, Is there a way to contact you later?
Expert:  Martin replied 2 months ago.

Of course.

I will be online, you can send me a reply when you're back.

Can you tell me roughly around what time you'll be on? (EST)

Customer: replied 2 months ago.
I'm not even sure it will be today. Sorry I'm not being very specific.
Expert:  Martin replied 2 months ago.

That's fine.

We can initiate the remote session now if you like that way you can send me a message using the remote app and let me know when you're ready

Expert:  Martin replied 2 months ago.

Or we can leave it for tomorrow, it's up to you

Customer: replied 2 months ago.
Hopefully tomorrow then. Thanks
Expert:  Martin replied 2 months ago.

You're welcome!