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It is not accepting my login password! My email. I was on my…

Customer Question
It is not accepting...

It is not accepting my login password!

Technician's Assistant: What exactly are you having trouble accessing?

My email

Technician's Assistant: Are you logged into your email account on any other devices?

I was on my cell phone earlier

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I have been trying to dump emails & they keep popping back up & I have over 9000 that are mostly junk. I am trying to unsubscribe & I don't know if that is helping or not.

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
7/30/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,251
Experience: Over 10 years of professional experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 11 months ago
My provider is Cox.net
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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