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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had nexflix before but mu credit card changed and was not

Customer Question

I had nexflix before but mu credit card changed and was not being deducted. How do I sign up again?
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: hp provillian
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I want Netflix on my tv.
JA: What's the brand and model number of your TV? How old is it?
Customer: Sony 5 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes and yes
JA: How long has this been an issue with your Sony? What happened right before this?
Customer: I would like to start a new account.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I would like it to work on tv, tablet, and computor
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Do you already have the netflix app on your smart tv and need to make a new netflix account?

You will have to use another email address other than the one you used before to do this if you

have an alternate email you can use?

Please reply when ready to proceed.