How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Unable to login my email Acct. No, Yes, where to change my

Customer Question

Unable to login my email Acct.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes
JA: Anything else you want the email expert to know before I connect you?
Customer: where to change my password ***** email
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

Could you please provide the following details so that I can understand the issue you are facing more clearly

Which email account are you unable to access and are you using a windows or mac computer to access this email account ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 2 months ago.
I am using Dell computer laptop
Expert:  John replied 2 months ago.

OK and on which email account are you facing this login issue ?

Expert:  John replied 2 months ago.

It seems like payment for remote support failed but before we go to remote support could you please let me know which email account are you unable to access ?

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 2 months ago.

Please answer my above question so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Expert:  John replied 2 months ago.

It seems you have opened another question regarding the same issue. Please post your replies in the reply box below in this page.

Which email account are you unable to access?

Note: - Use the reply box just below type the reply in it and click on send.