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Skype "lost" me, since I have moved to a new address, new…

Customer Question
Skype "lost" me, since...

Skype "lost" me, since I have moved to a new address, new phone number, new email. My name still is Maria Teresa Poblet, my old phone # was(###) ###-#### How can you restore me to Skype?

Technician's Assistant: Just to clarify, what email service provider are you using?

Customer:***@******.***

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I just want to start all over again. However, I had a credit of $ 14.-

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
7/30/2017
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,434
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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