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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.May I connect to your PC remotely to troubleshoot the issue directly?Once connected, I can troubleshoot the problem and resolve it while you watch.
I am not sure what you see, so it will be hard to determine the issue. Remote Assistance will allow me to fix your issue faster
Do you still require assistance on the issue?Will be waiting for your reply.