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My wife is a member of Soroptomist International club that…

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My wife is a...

My wife is a member of Soroptomist International club that recently had a member that had the organizations computer in her possession as treasurer.......she was caught embezzling. All funds were recovered and after threats of criminal charges she gave back all assets among them a Dell laptop (Inspiron i3531). The problem is she changed the password ***** no one can access opening the Windows 8 programs. I have tried a few things I googled but nothing so far allows access.

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

Inspiron i 3531 windows 8

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Just need to open programs

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
7/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
Ready!
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi

Sorry to hear this.

Do you need the data on the Laptop?

Thanks

Kris

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Customer reply replied 11 months ago
No, how can you access it if I can't open it? Yes we need the data if possible.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

OK so you need to use a password ***** it's not easy.

The data also may be encrypted.

You'll need a cd burner and a blank cd to create the disk

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Customer reply replied 11 months ago
I'm 74 and not really computer literate..................again how are you going to connect to her laptop??????
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

The offer you see is optional I did not create it, it automatically shows that.

I can connect to another device that works and create the dsik on that.

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Customer reply replied 11 months ago
Are you still there??
Customer reply replied 11 months ago
Where are you?
Customer reply replied 11 months ago
Still waiting!!
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