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I received an email that my yahoo mail acct would be closed…

Customer Question
I received an email...

I received an email that my yahoo mail acct would be closed if i did not upgrade to yahoo 11.50 is this true

Technician's Assistant: How long have you had this issue with your Yahoo account?

Maybe 2 months

Technician's Assistant: Have you installed any updates recently?

Yes yahoo11.50 but it want down load plus my current email address is l*n*****@bellsouth.net i do not want to change this address

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
7/29/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Did you click that message?

Can you tell me the url/address it came from?

Do not click on it if it has an attachment in it. Do not upgrade.

Please reply back with answers to questions above.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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