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I have a computer question re-macbook pro & firefox.

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I have a computer question...
I have a computer question re-macbook pro & firefox.
Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
7/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
I am ready. Do you know mac-sounds like you are a pc guy.
Customer reply replied 11 months ago
are you there? are you going to work with me to fix my problem?
Customer reply replied 11 months ago
Ok--I am going to resubmit my question. When you commit to answer a question you should not keep the person waiting. Unprofessional & I will give the rating you deserve.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can you tell me the issue and we can take it from there.

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Customer reply replied 11 months ago
my computer has become extremely slow. It will work ok for short periods of time
Customer reply replied 11 months ago
I thought it was a bad hard drive--so I bought a brand new computer & transferred the data
I still have the problem.
Customer reply replied 11 months ago
what can be causing this---it must be in my browser? fire fox?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Is it the computer that is slow for you or just the internet?

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