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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
HiSorry for the delay, we are busy and I've just got to your question. Can you let me know when you're ready to look at this and we will make a start.ThanksKris
Let me knowwhen back and we can continue.
Can you tell me the error you are getting please?
Ok - so you never see the desktop?
Do you need the data on it / do you have a back-up?
OK - Do you know what version of Windows it is?
OK - do you have the recovery disks that came with the computer?
OK you'll need to take the drive out to get a copy of the files and you'll need ti purchase OEM media.
Or it can be taken to a PC repair shop and they can do it
I cannot really assist unless you have a hard-drive reader and OEM media.
Yes. Flagged to moderator.