I understand the issue is with your magicjack. If you want help with the issue, I need to know the following.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, it would be easier and faster to work through this issue either over the phone or via a screen sharing session, regardless of how we work together if I cant help you solve the issue then you will be entitled to a full refund of all fees.
Thank you for your reply,