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Ive just purchased trendmicro maximum security and having…

Customer Question
Ive just purchased trendmicro...

Ive just purchased trendmicro maximum security and having trouble getting activation page up

Technician's Assistant: What kind of computer do you have?

Acer aspire

Technician's Assistant: Have you installed any updates recently?

Some new random apps and google chrome update

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No any help much appricieated

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
7/29/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,701
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Dark blue e is for edge on the taskbar. Light blue e is internet explorer on 10.

Firefox is a blue globe with an orange fox on it and Chrome is a red/green/yellow/blue circle.

What is happening when you try to activate the product?

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