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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It was hacked I am locked out need a password to restart. A

Customer Question

It was hacked I am locked out need a password ***** restart
JA: When did you last reset your username and password?
Customer: A week ago
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have had alot of spam and people calling to fix computer for money
Submitted: 2 months ago.
Category: Computer
Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you provide me with a little more detail please? What type of computer, Windows version, and did you let anyone take control of your computer?

Expert:  Josh replied 2 months ago.


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