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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
This usually is a bogus scam message, it has been going on for some years now, unfortunately. However, you are right in that your computer indeed might have been infected with malware. If you want, I can remotely connect to your computer and scan for malware and backdoors and remove them all. Then take measures that such messages will not appear again in the future. Would that help?
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Thanks for your patience and best regards,
David, are you still there? How should we continue?