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I just had an alert from microsoft alert that my system may…

Customer Question
I just had an...

I just had an alert from microsoft alert that my system may have had spyware downloaded from a website

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Microsoft 7 ?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Nothing. i just received the alert a few minutes ago. i am concerned that credit card numbers may be hacked from other legitimate sites.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Not really, except the alert came from a less than reputable site

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
7/28/2017
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 11 months ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

This usually is a bogus scam message, it has been going on for some years now, unfortunately. However, you are right in that your computer indeed might have been infected with malware. If you want, I can remotely connect to your computer and scan for malware and backdoors and remove them all. Then take measures that such messages will not appear again in the future. Would that help?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

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Tech Support Specialist: Lorenz Vauck, Computer Expert replied 11 months ago

David, are you still there? How should we continue?

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