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I received notification that my email account has been

Customer Question
I received notification that...

I received notification that my email account has been suspended due to lack of monthly payment, i have a new Visa card number that i need to have my account updated to in order to have the account re-activated, ive tried to do this on line , but all to difficult for anon techie type, can you help restore the sevice.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Telstra Bigpond

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Who do i give the new Visa card number to

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
7/28/2017
Tech Support Specialist: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,150
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

I can help you update it online via a secure remote session but it might be easiest just to give billing a call on 02 9242 0570

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Customer reply replied 1 year ago
Please cancel my Office 365 account
Tech Support Specialist: Martin, Network Engineer replied 1 year ago

I cannot cancel your Office 365 account, you need to do that via the Microsoft website

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

I'll get the phone number for you, one moment.

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

The phone number within Australia is 1800 197 503

Billing support is provided in English from 9 AM–6 PM Monday to Friday and Technical support is available 24 hours 7 days a week.

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

Did you need anymore help with this?

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