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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received notification that my email account has been

Customer Question

I received notification that my email account has been suspended due to lack of monthly payment, i have a new Visa card number that i need to have my account updated to in order to have the account re-activated, ive tried to do this on line , but all to difficult for anon techie type, can you help restore the sevice.
JA: Just to clarify, what email service provider are you using for this account?
Customer: Telstra Bigpond
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Who do i give the new Visa card number to
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 2 months ago.

I can help you update it online via a secure remote session but it might be easiest just to give billing a call on 02 9242 0570

Customer: replied 2 months ago.
Please cancel my Office 365 account
Expert:  Martin replied 2 months ago.

I cannot cancel your Office 365 account, you need to do that via the Microsoft website

Expert:  Martin replied 2 months ago.

I'll get the phone number for you, one moment.

Expert:  Martin replied 2 months ago.

The phone number within Australia is 1800 197 503

Billing support is provided in English from 9 AM–6 PM Monday to Friday and Technical support is available 24 hours 7 days a week.

Expert:  Martin replied 2 months ago.

Did you need anymore help with this?