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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can open attachments from an email but i am unable to

Customer Question

I can open attachments from an email but i am unable to download the attachment and save it to my computer. I am using Windows 10.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It is a ASUS ZEN. I just bought it two weeks ago.
JA: Have you installed any updates recently?
Customer: Updates took about an hour or two when I first got it running. Since then I don't know. They are automatic. I did install AVG internet security.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Computer
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Does it give you an error when you try to download an attachment?