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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need help by phone if possible. A mac and a pc. Microsoft

Customer Question

i need help by phone if possible
JA: What kind of computer do you have?
Customer: a mac and a pc
JA: Have you installed any updates recently?
Customer: yes, microsoft automatically installed an update to Win 10 on her computer. Coincidentally I installed a new Lindsys EH7500 AC1900 Router on my Mac. Now, I cannot get her computer on the wifi system
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that is all
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with Lindsy's Windows computer.

I can show you how to undo the automatic upgrade if you like so she can go back to the version she had before, or I can connect with you remotely and help you install an updated driver for WiFi if there is one for her computer.

Regards,
Martin