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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.
Could you please provide the following details so that I can understand the issue you are facing more clearly
Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Did you purchase it online and did you get the email confirmation of the purchase ?
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